When the PKR 2,000 comes back.

Money-back guarantee

Money-back guarantee: if the assessment does not identify more than PKR 2,000 of issues or savings, the fee is refunded. “Issues or savings” means findings you can act on: missing safety or scope items with a cost, equipment or warranty problems, sizing changes, or a price reading that gives you a specific negotiating figure. The sample assessment shows what that looks like.

Out of scope after payment

WattPK checks scope before asking you to pay. If we still find after payment that we cannot assess the request, for example because the document is unreadable or the system is outside residential solar, the fee is refunded in full.

How a refund is paid

Refunds are returned to the account or wallet the payment came from, within seven working days of the decision. Staff record the transaction reference against your request, and the status on your private page changes to refunded. If a transfer fails, we contact you on WhatsApp for corrected details.

How to ask

Reply on the WhatsApp thread for your request, or email hello@wattpk.com with your request reference, within 14 days of the report being published. Tell us in one or two lines why the assessment did not identify PKR 2,000 of issues or savings for you.

What is not refundable

• A report that identified more than PKR 2,000 of issues or savings, even if you decide not to act on them.
• A request you withdraw after the report has been published.
• Any installer deposit or installation payment. WattPK never receives those, so it cannot refund them.
• The optional sourcing fee once the sourcing work has started; cancellation terms for that service are agreed in writing before it begins.

Questions about this policy: hello@wattpk.com.